Privacy policy

Information you provide

When you contact AuraPack or request a quote, you may provide your name, business name, email address, phone number, cup size, estimated quantity, delivery location or ZIP code, preferred delivery date and project details.

If you submit a custom-print inquiry, your selected artwork, design settings and cup preview are sent to AuraPack for review. Artwork is processed in your browser while you design; it is transmitted when you submit the inquiry. Downloaded design files remain on your device.

If you create an account, account and order details are stored so you can sign in and manage your information. If you leave a product review, the review, rating and chosen display name may be public. Review submissions may also include an email address and technical information used for moderation and abuse prevention.

Please avoid including unnecessary personal or sensitive information in artwork and messages.

How information is used

Information submitted through the site is used to respond to inquiries, prepare quotes, review artwork, discuss production and delivery requirements, and support customer communication.

When direct ordering is offered or an order is arranged with our team, we also use your contact, billing and shipping information, selected products and order records to process payment, calculate applicable sales tax, arrange fulfillment, provide receipts, support returns and maintain transaction records. Creating an account is optional at checkout.

Technical information may also be used to maintain the website and prevent misuse of its forms.

Cookies and technical information

The website uses WordPress and WooCommerce. Essential cookies may support sign-in, password-protected pages, form sessions and store functionality. Hosting systems may record technical information such as IP addresses, browser details, requested pages and access times.

The custom-print form uses a temporary identifier derived from your IP address to limit repeated submissions. The theme loads fonts through Google Fonts, which receives browser requests needed to provide those fonts.

Google Analytics is connected through Google Site Kit and helps us understand page visits, interactions and store activity. Google may receive online identifiers, browser and device information, pages viewed and interaction data. See Google’s Privacy Policy and Analytics browser opt-out information.

You can manage cookies through your browser. Blocking them may affect sign-in, protected-page access or form functionality.

Service providers and external sites

Website hosting and email providers process information needed to operate the site and deliver communications. Quote details and artwork are stored in the WordPress backend for review by authorized staff. Email notifications use the configured sales email service.

Some shop links take you to Amazon. Purchases completed there are handled by Amazon, and its privacy and order policies apply. AuraPack does not collect your Amazon payment-card details through those outbound links.

Website checkout is currently unavailable; online purchases are made through Amazon. WooPayments and Stripe are configured for direct order processing when offered. Payment information is entered through their secure payment fields; they process payment credentials and related transaction, device and fraud-prevention information. AuraPack receives order information and payment status, rather than storing full card numbers in its website database. See Automattic’s Privacy Policy and Stripe’s Privacy Policy.

WooCommerce Tax processes the store location and customer address information needed to calculate applicable sales tax. Hosting, backup and email services may process or retain website, order and correspondence records to provide their services. We may also disclose records when required by applicable law or to address fraud, disputes or misuse.

Storage and retention

Submitted inquiries and artwork are stored in the website database. Related email correspondence may also remain in the business email account. Website and email backups may retain copies.

Order records, inquiries and account information are retained according to their operational purpose and applicable accounting, dispute and recordkeeping requirements. The website does not currently apply a single automatic deletion period to all records. Copies in backups or business correspondence may remain after an active record is removed.

Questions and privacy requests

Contact the sales email below to ask about information you submitted, request corrections, or request deletion. Include enough information to identify your inquiry, without sending unnecessary sensitive documents.

We review requests through the contact information below and may ask for information needed to verify that the request relates to you or your order. Access, correction and deletion depend on applicable law and records we need to retain for fulfillment, accounting, security or dispute handling. Please identify the relevant order or inquiry and the request you would like us to review.

Changes to this policy

We may update this policy as the website and its services change. The effective or updated date appears above. Please review this page when providing information or placing an order.